The Customer Success Newsletter is a weekly curated collection of 4 Customer Success articles intended to help improve your CS skills and understanding.
Okay, fellow data connoisseurs, Maranda Ann Dziekonski of Swiftly wants us to pause and review what we measure in our customer-facing organizations, and then see how many of her metrics we cover.
Is ’tech-touch’ / Self-Success the key to scaling Customer Success teams? Or AI tools? Not yet, says Mikael Blaisdell of The Customer Success Association, not until we solve several core issues first.
They say you manage what you measure, so what do you measure for your onboarding process? Will Stevenson of Onboard measures Days to Launch and Time to Value.
ChurnZero’s employee spotlight series highlights the person behind the professional, digging deep and discovering what drives their team members. This spotlight features, Rachel Gurman, Customer Success Manager at ChurnZero.
