The Customer Success job market is HOT right now, and as a hiring manager, that creates challenges if you are trying to fill a new role. Kristen Hayer of The Success League can help us tackle this challenge.
You might have heard of time to value (TTV), but do you track it? Do you track multiple types of it? If not, this article from Liz Lisowski of Parlor will help clear up what TTV is and why it's important.
Do you actually think through how to create a relationship with a customer? Michael Roberts of CloudApp gathers feedback from some of the top leaders in Customer Success on their keys to relationship building.