The Customer Success Newsletter is a weekly curated collection of 4 Customer Success articles intended to help improve your CS skills and understanding.
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The Customer Success job market is HOT right now, and as a hiring manager, that creates challenges if you are trying to fill a new role. Kristen Hayer of The Success League can help us tackle this challenge.
You might have heard of time to value (TTV), but do you track it? Do you track multiple types of it? If not, this article from Liz Lisowski of Parlor will help clear up what TTV is and why it's important.
Live chat for a small team can seem daunting, but it doesn’t mean you need to sacrifice support quality or hire a ton more agents. Just follow these best practices from Sarah Chambers of Help Scout.
Do you actually think through how to create a relationship with a customer? Michael Roberts of CloudApp gathers feedback from some of the top leaders in Customer Success on their keys to relationship building.
