The Customer Success Newsletter
The Customer Success Newsletter is a weekly curated collection of 4 Customer Success articles intended to help improve your CS skills and understanding.
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This week's newsletter is brought to you by Catalyst, an intuitive and flexible Customer Success Platform built by CS leaders for CS teams. In the words of our customers, we’re the “one source of truth” and the “glue that holds everything together.” Follow us on LinkedIn to get daily CS memes or sign up to get a free customized demo. 
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Danny Garcia of Catalyst shares 5 key learnings from The Biggest Scaling Challenges in CS event they hosted, with insights on types of CSMs that don't scale, how to level up your team, and more
Tanuj Diwan of SurveySensum brings a list of Product's appeals for Customer Success on how we can work together to make a brighter future for our customers.
Many companies readily provide customer success-related services for free, especially at an early stage when every customer counts the most. However, most companies discover that, as their customer base expands, providing free services for every single customer becomes an unsustainable endeavor.  Irit Eizips of CSM Practice takes us through some ideas of how to charge for your services.

Zoomin asked 4 Customer Success leaders what they think are the most common blind spots in the customer journey – and how to detect them.
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In Other News:  Dave Kellogg gives a quick critique of Clubhouse