The Customer Success Newsletter
The Customer Success Newsletter is a weekly curated collection of 4 Customer Success articles intended to help improve your CS skills and understanding.
This issue sponsored by:
This week's newsletter is brought to you by Catalyst, an intuitive and flexible Customer Success Platform built by CS leaders for CS teams. We’re growing rapidly and currently looking for a Sr. Customer Success Manager to join our team. You’ll work with some of the fastest growing SaaS brands to help define what “best" looks like in customer success. Sound exciting? Apply here.
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The term "data-driven" gets thrown around a lot, but what does it actually mean in practice?  Patrick Icasas of Catalyst covers what data to track, the tech stack you need, and other useful tools to ensure that data plays a key role in your CS strategy.
Have you considered charging for Customer Success?  Ashley Gillespie of The Success League talks about how this is a unique and dynamic decision based on your size, product, cost, and goals.

Did you know churn is on the rise?  Swagata Kumar of Customer Success Box reveals some interesting industry statistics that have trended and ruled in the year 2021. 

Emily Hackeling of Front sums up questions and answers from more than 200 CX professionals around their biggest challenges and solutions.

In Other News:  Someone paid for their MBA by building a business around pennies.
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