The Customer Success Newsletter is a weekly curated collection of 4 Customer Success articles intended to help improve your CS skills and understanding.
This issue sponsored by:
This week's newsletter is brought to you by Catalyst, an intuitive and flexible Customer Success Platform built by CS leaders for CS teams. We’re growing rapidly and currently looking for a Sr. Customer Success Manager to join our team. You’ll work with some of the fastest growing SaaS brands to help define what “best" looks like in customer success. Sound exciting? Apply here.
The term "data-driven" gets thrown around a lot, but what does it actually mean in practice? Patrick Icasas of Catalyst covers what data to track, the tech stack you need, and other useful tools to ensure that data plays a key role in your CS strategy.