The Customer Success Newsletter is a weekly curated collection of 4 helpful articles from around the world of Customer Success.

This week we define ideal customers (not ideal buyers), get the CS pulse, die on Game of Thrones, and get the high level description of a CSM.

In Other News:  Do you think Americans spend more money on books, music, or video games?  Trick question (sorry), the answer is lottery tickets, which we spend more on than the other three, and more, combined.

This newsletter is curated by Alex Bakula-Davis for your reading and Success pleasure. If you have any content you'd like to submit, suggestions, or just want to talk Customer Success, drop me a line!