The Customer Success Newsletter
The Customer Success Newsletter is a weekly curated collection of 4 helpful articles from around the world of Customer Success.
This week we question our customer centricity, send out NPS, review Refresh19, and benchmark conversion to paid accounts.
Customer centricity gets a lot of lip service these days, but does your company actually have what it takes to adopt that mindset?  Annette Franz of CX Journey asks us 8 questions to determine if you are ready.

Leigh Greene of UserIQ uses her company's customer success platform every day.  In "Drinking Our Own Champagne", she'll talk about the unique ways they leverage UserIQ in-house.

Emilia D'Anzica of Winning By Design gives her highlights from Refresh19 and where the future of CX is heading.
Ada Chen Rekhi fills us in on the average free to paid conversion rates to see how we stack up.

In Other News:  What would you do if you wanted a supercar but couldn't afford it?  This guy built his own.