The Customer Success Newsletter is a weekly curated collection of 4 helpful articles from around the world of Customer Success.

This week we cover a high level CS framework, your first 90 days as a CSM, the relationship between Support and Product, and what the heck VOC is.

In Other News:  For those of you that use Slack, things just got easier as they are rolling out screensharing (great for those of us that need to troubleshoot with other departments!)

This newsletter is curated by Alex Bakula-Davis for your reading and CS pleasure. If you have any content you'd like to submit or suggestions, drop me a line!