The Customer Success Newsletter
The Customer Success Newsletter is a weekly curated collection of 4 helpful articles from around the world of Customer Success.
This week we define good customer service, read a book review, manage our team remotely, and hunt for a customer experience leader.
Let’s explore Erika Trujillo of Groove's comprehensive answer —backed by data, five timeless sources, and 11 qualities of exceptional support—to, “What is good customer service?”

Kaavya Karthikeyan of Freshworks reviews Nick Mehta, Dan Steinman, and Lincoln Murphy's book, "Customer Success: How Innovative Companies Are Reducing Churn and Growing Recurring Revenue".
 

Rick Raven of Studio Designer, like so many other managers, is implementing safety measures that are requiring remote work.   Whether this is your team’s first experience remote, or something you do all the time, he has five things that can make your time apart more successful.

Customer experience is, in short, a combination of every single interaction and engagement a customer has with a company.  So what should you look for when hiring a leader for such an important function?  ClientSuceess summarizes the different qualities to pay attention to.
In Other News:  Want to discourage tourists from visiting a local instagram worthy lagoon?  Dye it black.