The Customer Success Newsletter is a weekly curated collection of 4 Customer Success articles intended to help improve your CS skills and understanding.
The low-touch engagement model is notoriously challenging to build—it’s both digitally led while still offering access to a proactive CSM, and it requires a team with skills unlike in a high-touch model. Here, Chris Hicken of 'nuffsaid unpacks the foundational elements of a low-touch model.
If you want your company to stand out in this increasingly competitive, digital market, you need to invest in customer delight. Here's how Meredith Metsker of Stonly thinks we should do it.
Most people think of churn as a metric which tells you how quickly you’re losing your customers. But to JR Farr of Weav, it’s much. much more than that.
You succeed only when your customers do. In this article, Suzan Calcali of Custify explains what customer success really means and the role of user onboarding in customer success.
