The Customer Success Newsletter
The Customer Success Newsletter is a weekly curated collection of 4 Customer Success articles intended to help improve your CS skills and understanding.
Customer Success Managers (CSMs) field internal requests from every angle every single day.  One of the most important is the holy customer testimonial.  ClientSuccess has 3 ways CSMs can streamline the process to gather these pivotal stories.

Customer Retention Metrics are imperative for any SaaS product. Get a breakdown from UserPilot on which ones to start tracking today and drive immediate growth!

Tomasz Tunguz of Redpoint shows us how impactful Net Dollar Retention is over time.
Getting feedback can feel a lot harder to come by when you're B2B company. But there's no need to worry, John Allen of Predictable Revenue is here to help you!

In Other News:  how Zapier got to a $5 billion valuation with only $1 million in funding