The Customer Success Newsletter
The Customer Success Newsletter is a weekly curated collection of 4 Customer Success articles intended to help improve your CS skills and understanding.
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What's next for us?  It's a career question we often think about (along with how much $ that next "step" is).  So check out Cori Pearce of ChurnZero's career guide to titles, description, and comp.

Consistency is important at almost any stage a CS department is in.  One way to get more consistent is to implement standard templates for meetings or notes that everyone uses.  So check out this dead simple template from Hugo to start normalizing how you capture meeting insights.

How mature is your department?  In the first of this 3 part series, Marley Wagner of ESG lays out some of the important pillars to grade you and your team on.
Charles Krumsiek of Parlor isn't sure that we all have our health scores dialed in, so he gives us a guide to compare to.
In Other News:  Why are McDonald's ice cream machines always broken?