The Customer Success Newsletter is a weekly curated collection of 4 Customer Success articles intended to help improve your CS skills and understanding.
You can win-back your lost customers and spring back on the revenue bar with these six battle-tested Customer Win-back strategies from Simran Mohanty of SmartKarrot.
Brooke Goodbary has heard people say that Customer Success is about implementing “change management”, but feels like the overlap between the two is not as common as some think.
Though maybe a little biased, Ryan Brelje of Iterable (via Mixpanel) shares the impact he's seen to retention by using those tools to facilitate a stronger customer experience.
