The Customer Success Newsletter
The Customer Success Newsletter is a weekly curated collection of 4 Customer Success articles intended to help improve your CS skills and understanding.
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Do your CSMs need to be more relationship manager or product expert?  Amin Akbarpour of The Success League compares the differences and similarities between a CSM and a Technical Account Manager (TAM) to help guide our hiring decisions.

Clarke Shipley of CustomerGauge wondered the difference between a CCO and a VP of CS, as well as the value they provide.

What exactly is the ROI of customer education?  Frances Kleven of LearnUpon provides some ideas on how to measure the impact your education program has on retention and support.

Q:  How can we estimate the lifetime value of a customer when the product is still in the early days?  Jason Lempkin of SaaStr has two things we need to know.
In Other News:  How Coinbase went from Y Combinator to IPO