The Customer Success Newsletter
The Customer Success Newsletter is a weekly curated collection of 4 great articles from around the world of Customer Success.
Niraj Rout from Hiver (via Totango) puts himself in the customer's shoes and talks about some small, but costly blunders that companies make in managing customer success.
George Szundi of Natero writes about the negative impact a misalignment between Sales and CS can have on a company, and how partnering with Sales can help acquire the right customers.
Lincoln Murphy of Sixteen Ventures defines what Desired Outcomes are and what success is for your customers
Tomasz Tunguz of Redpoint demonstrates the growth power of negative churn on Saas businesses.
This newsletter is curated by Alex Bakula-Davis for your reading and CS pleasure. If you have any content you'd like to submit or suggestions, drop me a line!