The Customer Success Newsletter
The Customer Success Newsletter is a weekly curated collection of 4 great articles from around the world of Customer Success.
Matthew McClaren from Amity goes inside Linkedin's Customer Success team with Perry Monaco, Manager of Customer Success - The Americas. See how the team and structure has evolved over the last 5 years and what a day looks like for them.
Allison Pickens of Gainsight answers the number-one question that keeps most VPs of Customer Success up at night: “What’s the ROI of Customer Success?”
Jeanne Bliss of CustomerBliss details how Zipcar outlined their customer journey map in a way that was understood company wide.
Alex Bakula-Davis (the benefits of curation) from Proven gives his advice on how to “Check-in” and how NOT to "Check-in" with customers.
This newsletter is curated by Alex Bakula-Davis for your reading and CS pleasure. If you have any content you'd like to submit or suggestions, drop me a line!