Matthew McClaren from Amitygoes inside Linkedin's Customer Success team with Perry Monaco, Manager of Customer Success - The Americas. See how the team and structure has evolved over the last 5 years and what a day looks like for them.
Alex Bakula-Davis (the benefits of curation) from Provengives his advice on how to “Check-in” and how NOT to "Check-in" with customers.
This newsletter is curated by Alex Bakula-Davis for your reading and CS pleasure. If you have any content you'd like to submit or suggestions, drop me a line!