The Customer Success Newsletter
The Customer Success Newsletter is a weekly curated collection of 4 great articles from around the world of Customer Success.
Tomasz Tunguz of Redpoint breaks down 3 different channels companies can use to mitigate churn: acquiring new customers faster, upselling existing customers to buy more software, or structuring pricing to grow with customers.
Dan Gamito of Glide Consulting speaks about his initial challenges of creating a customer success strategy and how doubling down on CS allowed them to go from $1,300 in MRR to $150,000 in MRR
Using Net Promoter Scores to Measure Your Startup's Customer Happiness by Redpoint Venture Capitalist Tomasz Tunguz
Gert Van Dessel of CheckMarket outlines and compares CSAT, Customer Effort Score (CES), and Net Promoter Score (NPS).
This newsletter is curated by Alex Bakula-Davis for your reading and CS pleasure. If you have any content you'd like to submit or suggestions, drop me a line!