Tomasz Tunguz of Redpoint breaks down 3 different channels companies can use to mitigate churn: acquiring new customers faster, upselling existing customers to buy more software, or structuring pricing to grow with customers.
Dan Gamito of Glide Consulting speaks about his initial challenges of creating a customer success strategy and how doubling down on CS allowed them to go from $1,300 in MRR to $150,000 in MRR
Gert Van Dessel of CheckMarket outlines and compares CSAT, Customer Effort Score (CES), and Net Promoter Score (NPS).
This newsletter is curated by Alex Bakula-Davis for your reading and CS pleasure. If you have any content you'd like to submit or suggestions, drop me a line!