CS professionals know that a client’s handoff from sales is a critical point of the customer journey. The stakes are high: this transition can make or break your customer relationships, well before they’ve begun using your product. Alex Weihmann of ChurnZero (via Chartmogul) directs us on how to design this critical process.
Software companies are prone to trends just like every other industry, and lately, “product-led growth” has been a buzzword. Erica Ayotte of Privy and Dan Bonnet of UserIQ weigh in on their perspective of how CS is different in a product led company.