The Customer Success Newsletter
The Customer Success Newsletter is a weekly curated collection of 4 helpful articles from around the world of Customer Success.
This week we look at salaries, why NPS can be great, what the biggest mistake in CS is, and how to create customer health scores!
Dr. Emma Price of Glide Consulting provides not only some salary specifics, but also expands on the idea of commissions and bonuses for Customer Success Managers.
Jason Lempkin of SaaStr on why he went from hate to love on NPS
Jeremy Gillespie of The Success League wants to help you avoid making the mistake of assuming that Customer Success starts when a prospect becomes a customer.
George Szundi of Natero tackles the hot topic of health scores in Customer Success and how an ideal health score captures the attributes that best reflect a successful customer.
Fun Fact of the Week
Apparently George Clooney will use a cat box as a bathroom....
This newsletter is curated by Alex Bakula-Davis for your reading and CS pleasure. If you have any content you'd like to submit or suggestions, drop me a line!