The Customer Success Newsletter
The Customer Success Newsletter is a weekly curated collection of 4 helpful articles from around the world of Customer Success.
This week we attend our first CS summit during quarantine, try not to over manage every facet of our team, consider CSM career growth, and make sure we are strengthening relationships. 
Pulse 2020 is going on digitally today and tomorrow and is FREE!  Nick Mehta of Gainsight gives some thoughts on this years conference and how he thinks of CS professionals as part of a community.

Kristen Hayer of The Success League penned this in the middle of the COVID-19 outbreak as she saw many mangers overcorrect into micromanagement to compensate for remote work.
For CSMs who feel "stuck" in terms of pay and level of responsibility, Chris Hicken of 'nuffsaid wants to help.  He provides ideas on how to get to the next level and increase your income and exposure within the company. 

Over the past few months, SaaS organizations have seen their fair share of change and uncertainty. ClientSuccess has three actionable ways CSMs can keep customer relationships strong during challenging times

In Other News:  With most people at home, if food delivery services can't make money now, will they ever?