The Customer Success Newsletter
The Customer Success Newsletter is a weekly curated collection of 4 helpful articles from around the world of Customer Success.
This week we plan for team capacity, onboard in our best way, look to customers for revenue growth, and learn how to sell our initiatives to the broader organization.
How many Customer Success Managers (CSMs) do you need?  Lincoln Murphy of Sixteen Ventures has a tool - and the logic - to help with capacity planning for your Customer Success organization.

The first real touchpoint you get with a new customer is user onboarding, and it’s one of the most important touch points in the customer journey.  Patrick Campbell of ProfitWell has a checklist to see if we have optimized this critical juncture.

Currently it's going to be hard to grow through new customers.  So if your company is banging it's head against the wall trying to figure out how to add revenue, Alex Raymond of Kapta has a thought for you: What if you’re standing at the wrong wall? Turn your attention instead to your company’s most valuable asset: Your existing customers. 
If you’ve got the drive and ingenuity to keep moving your initiatives, team, and organization forward, Emily Nesterick of ChurnZero has the persuasive tactics to get the buy-in you need.

In Other News:  If you want to do business with North Korea, you've got to call their guy in Spain.