The Customer Success Newsletter
The Customer Success Newsletter is a weekly curated collection of 4 helpful articles from around the world of Customer Success.
This week we share available jobs, try to tackle the increasing churn, look at CS as a growth opportunity, and size up our skills as a CSM.
A lot of CS professionals have lost their jobs recently, so the talent team at SmartKarrot has started scouting the market for current openings in CS to help out in these trying times.
It's obviously a very covered topic, but Nilesh Surana of CustomerSuccessBox talks about how the impact of covid-19 has brought a much deserved focus on customer retention.
Charles Atkins, Shobhit Gupta, and Paul Roche of McKinsey believe that software vendors and other companies can identify more opportunities to grow and deliver value by taking a fresh look at customer success.

With a field like Customer Success that is always growing and shifting, it's not always clear which skills are most needed to excel in a Customer Success Manager (CSM) role.  We turn to Ben Winn of CS in Focus to clarify.

In Other News:  Will Magic Leap's $2.6 billion raised ever amount to much?