The Customer Success Newsletter
The Customer Success Newsletter is a weekly curated collection of 4 helpful articles from around the world of Customer Success.
This week we make friends with Product, compare payback periods, decide if we need to outsource, and learn why growth doesn't just mean acquisition.
Kristen Hayer of The Success League wants us to focus on a relationship that is often strained: The relationship between CS and product. 

Want to benchmark your payback period with the best of the best?  Tomasz Tunguz of Redpoint Ventures gives us industry insight into what he calls one of the best diagnostic metrics of product market fit.

Having support in house or through a vendor is a common question for many businesses.  Hannah Steiman of Peak Support (via Zendesk) has some considerations when thinking about utilizing a customer service BPO.

Corey Haines of Baremetrics (via ChurnBuster) warns that if we have a narrow perspective of growth as just acquisition, we're missing out on 4 more ways to grow and 4 more ways to create more revenue.

In Other News:  Make sure to practice good hygiene and get updates on the Corona virus from the CDC and other sources!