The Customer Success Newsletter
The Customer Success Newsletter is a weekly curated collection of 4 helpful articles from around the world of Customer Success.
This week we onboard a ton of customers, outsource, ask the right NPS questions, and make sure our Net MRR is telling us something.
10k is a LOT of customers to onboard.  Melissa Rosen of Groove gives us an overview of how they used a choose your own adventure strategy to customize the experience.
With BPO becoming a popular solution for a variety of needs like tech support, call center services, and accounting, CGS brings us this guide to help you choose the best outsourcing service for your company.

Retently helps us ask the right NPS survey questions to get a pulse on your customer satisfaction and gain an accurate understanding of how your brand is perceived.

Tom Sweeny of ServicXRG (via Strikedeck) talks about using Net Recurring Revenue to identify the root causes of churn, attrition, and contraction.

In Other News:  One way to spy on foreign governments is the own the company that encrypts their top-secret communications!