The Customer Success Newsletter
The Customer Success Newsletter is a weekly curated collection of 4 helpful articles from around the world of Customer Success.
This week we dip into some older archives to understand what Product really wants, how to segment portfolios, how to manage customer feedback, and just what Customer Enablement is.
We flip the perspective to the Product team, and learn from Hannah Chaplin of Pendo about what PMs need from CS.
So you've got a portfolio to manage, but where do you start?  Burke Adler of ClientSuccess shares a presentation from Ursula Llabres on some segmentation and prioritization strategies for Customer Success.
Gathering customer feedback is a critical component to your CS strategy.  Brittany Fuller gives us a few different ideas on how to manage feature requests to make them actionable for your company.
Customer Thermometer educates us about Customer Success Enablement - what it is, what's involved and what skills are required in this developing arena.

In Other News:  Do you prefer Coke in a plastic bottle?