The Customer Success Newsletter
The Customer Success Newsletter is a weekly curated collection of 4 helpful articles from around the world of Customer Success.
We are back in 2020!  This week we find out the most important questions in CS, get the down low on health score design, try to bring back churning customers, and talk about growth and CS.
In the world of Customer Success, asking the right question at the right time can be the difference between a renewal and an upsell… or churn.  FirstMark gathered questions from top CS leaders and delivers the top 6.

Pardeep Kullar of Upscope take us under the hood of different companies health scores. 

It’s easier to tell your boss you’ll reduce your company’s churn rate, but to actually do it is another thing.  Ben Jacobson (via PostFunnel) wants to know if you've tried all of these tactics yet?  

Vincent Manlapaz of Strikedeck interviewed Emilia D'Anzica to talk about driving growth through the CS function.

In Other News:  What are the resume trends of 2020?  High Scores.