The Customer Success Newsletter
The Customer Success Newsletter is a weekly curated collection of 4 helpful articles from around the world of Customer Success.
This week we decide what to do with churned customers, retain via email, understand the mind of the cancellation, and get some retention ideas.
Churned customers can represent a lot of sleeping MRR that is just waiting to be reactivated. With the right prioritization and low-effort strategies, Annie Musgrove of ChartMogul can help us stay top-of-mind for ex-customers and eventually encourage them to come back on board. 

For a growing eCommerce or one-to-many businesses, consistent communication with your customers is key. Here are 5 retention emails Kristen LaFrance of ChurnBuster thinks you absolutely should be sending.

If there’s one number that indicates the health of a company with a recurring revenue model, it’s user churn.  Stephanie Habif explores the psychology of cancellations and how we can learn more.
It's list checking time.  Sophia Bernazzani of Hubspot runs us through a variety of different strategies to make sure we are dialed in for 2020.
In Other News:  Would you pay $52k for a computer!?  Apple hopes so (but $400 wheels?).