The Customer Success Newsletter
The Customer Success Newsletter is a weekly curated collection of 4 helpful articles from around the world of Customer Success.
This week we try not to panic from a sponsor change, get onboarding tips from the pros, build out our ICP, and evaluate CS software.
It's always a bad feeling getting the "X no longer is with the company" response when you reach out to your executive sponsor / POC.  Burke Adler of ClientSuccess walks us through his steps to help mitigate this churn pitfall.

For any business trying to grow, user onboarding must be top of mind. Davin O'Dwyer of Intercom digs into the Inside Intercom podcast archives to share best practices from Casey Winters, Joanna Wiebe, Scott Belsky, Samuel Hulick and Shaun Clowes.

While often a marketing task, building an ICP is hugely beneficial as it enables your company to focus on customers with higher retention likelihood.  If you’ve overlooked or struggled to build an ICP, then Rollworks has some advice for you.
Choosing a customer success management software that fits your needs is crucial, but what about your future needs? Learn more configurable platforms from Bolstra.

In Other News:  Love The Office?  Check out the behind the scenes podcast from Pam and Angela