The Customer Success Newsletter
The Customer Success Newsletter is a weekly curated collection of 4 helpful articles from around the world of Customer Success.
This week we find out customer's "Victory Goals", scale CS globally, stay emotionally connected, and understand common compensation programs.
Neesha Mirchandani of Impact Stars thinks we focus so much on sales, we forget the power of activation in driving key business metrics. In fact, the ‘leaky bucket’ is often inside the onboarding process.

What should the structure of a Global Customer Success team look like when companies with different products and/or services merge?  Desired Path gives examples of how different companies have tackled this situation.
Theres one major reason your customer onboarding sucks and it is something Lincoln Murphy of Sixteen Ventures thinks you can easily fix with little to no engineering or overhead.

Erika Childers of UserIQ asked industry experts from Anaconda, Revionics, and Winmo how to establish a compensation program for customer success managers. Here's what she learned.

In Other News:  Has cryptocurrency ever paid off for someone?  For this guy it did, to the tune of $13 million