The Customer Success Newsletter
The Customer Success Newsletter is a weekly curated collection of 4 helpful articles from around the world of Customer Success.
This week we find out how Salesforce almost died, how to price intelligently, stop bothering with conversion to annual, and why our health scores suck.
Matt Given of Intelivideo (via Inc) tells the story of how Salesforce's churn almost sunk the company in 2005.

How do you set your subscription pricing?  Have you used a data driven approach or gone more with your gut?  Patrick Campbell of Price Intelligently tells us what we get wrong about pricing and 4 different strategies we can use to get the most out of our growth.

For those of us that know the ups and downs of dealing with monthly customers, Jason Lemkin of SaaStr has some controversial advice.  Don't try to convert them.
In this podcast, Pendo interviews Irit Eizips of CSM Practice to understand why our health scores might be falling flat.
In Other News:  We now have meat-less meat, so are we ready for fish-less fish?