The Customer Success Newsletter
The Customer Success Newsletter is a weekly curated collection of 4 helpful articles from around the world of Customer Success.
This week we Learn about NDR(?), build on our financial foundation, figure out how to pay people, and predict churn.
What is NDR, MTR, and Max CAC?  How do you use them? What's with all the acronyms!?  Tomasz Tunguz of Redpoint answers these questions and more to help tie marketing efforts to your revenue health and better inform your strategic decisions.

In part two (part one here) of his financial foundation series, Tom Lipscomb (via Strikedeck) goes through different LTV calculations based on complexity.
Folks want to get paid.  Allison Pickens of Gainsight believes that we should compensate folks based on the ROI that we expect to achieve in hiring them.

Eleni Markou of Blendo takes us deep into some statistical methods for predicting churn.

In Other News:  The gig economy in California just got rocked to its core (lookout Uber, Lyft, etc)