The Customer Success Newsletter
The Customer Success Newsletter is a weekly curated collection of 4 helpful articles from around the world of Customer Success.
This week we talk about the difficulties in retention, deal with pissed off customers, build a career path, and learn about startup CPR
While it's not what CS professionals want to hear, Brian Balfour of Reforge brings honesty around the increasing challenges seen in retaining your customers.
I have dealt with my fair share of angry customers and share some steps that have helped me gain value from what may seem like a bad situation.

Career growth is the most common criteria for CS hires these days.  Phil O'Doherty of Hubspot guides us through how to foster growth in different CS career paths to build your customer success team.

Alex Turnbull of Groove shares the tough internal changes they made to save their startup, which provides a strong example of why sometimes it's important to shake things up.

In Other News:  Grubhub is up to some shady stuff in the restaurant delivery game