The Customer Success Newsletter
The Customer Success Newsletter is a weekly curated collection of 4 helpful articles from around the world of Customer Success.
This week we get into the benchmarks of churn, make sure our analysis is organized, upsell unsuccessful customers(?), and review how CS drives growth.
Recurly gathered data from over 1,500 subscription business to provide comparative churn data by industry, audience & price point to gauge the health of your business. 

Alyona Medelyan of Thematic provides us with some nice templates to ensure that our churn analysis is organized and useful.
The trick according to Lincoln Murphy of Sixteen Ventures is that you don't!  Trying to upsell unsuccessful customers only causes more issues.

Neil Patel goes a few years back to recap why some of the top growth minds in Saas point to Customer Success as a revenue driver.

In Other News:  Why did it take so long for someone to come up with a better middle seat on airplanes?