The Customer Success Newsletter
The Customer Success Newsletter is a weekly curated collection of 4 helpful articles from around the world of Customer Success.
This week we find out about CS Ops, make meetings less awful, dig into Pro Services, and brainstorm effectively.
Does your team have a CS Operations role?  If so, you likely already know the value of one.  If not, Nichole Elizabeth DeMeré (via Wootric) can walk you through what it is they do, and what they can bring to the team.

It doesn't matter what department you are in, meetings do take work and are actually a really important team building tool.  Claire Hughes Johnson (via Khosla Ventures) teaches us how to leverage everyone's favorite (sarcasm) part of the workday.

With the shift in software from on-premise to cloud, Professional Services has had an interesting adaptation to the new world.  Brooke Goodbary details how PS can help enable retention and what to avoid.

Cori Pearce of ChurnZero doesn't want to waste people times with useless brainstorming.  To make sure we don't do the same thing, she has steps to help make your sessions productive.

In Other News:  What is Facebook's cryptocurrency Libra, and how is it different than bitcoin?