The Customer Success Newsletter
The Customer Success Newsletter is a weekly curated collection of 4 helpful articles from around the world of Customer Success.
After a brief hiatus to have a baby, we are back on track!  This week we get mentored on CS, automate Success outreach, hear 14 different CS processes, and shoot for Director level.
Sam Feil sat down with Gregg Frohman of ClientSuccess to get his take on the frontline best practices and challenges facing the customer success industry.

Customer Success at a high volume is challenging as many of the traditional CS tactics do not directly transition due to low customer LTV.  Scalability is the key as Rachel English of Zuora gives guidance around triggered outreach to drive adoption and retention.

When searching around for the step-by-step guide to customer success, it would seem the answer is ‘in top-secret conditions’.  Benjamin Brandall of Process Street decided to pull back the veil and ask 12 companies what their CS process is. 
Still being a newer department, the path to management in CS hasn't fully crystalized for many.  Irwin Hipsman of Gainsight helps us set our sights on the Director level.
In Other News:  Do you find yourself renting more things that you used to buy?  Some are taking it to the level of renting almost everything they use.