The Customer Success Newsletter
The Customer Success Newsletter is a weekly curated collection of 4 helpful articles from around the world of Customer Success.
This week we go 1-to-many, learn about the CSPI, get mentor advice, and talk about what 2019 holds for CS.
Much of the CS strategy these days focuses on mid market or enterprise success where 1:1 relationships are a possible investment.  Elakkiya Sivakumaran of Userlane wants to provide guidance to those companies that need to operate in a 1-to-many fashion.

Andreas Knoefel creator of the Customer Success Performance Index (via The Success League) interviewed Lauren Costello of Medrio on achieving the top CSPI score, and how she has ingrained CS in the company's culture.

ClientSuccess interviewed Aaron Thompson of SuccessHACKER to understand what has helped shape his career as a CS leader.

Sue Duris of  M4 Communications talks about her "Holy Trinity of Growth" for customer success and what she expects in 2019.
In Other News:  Is co-buying a house with friends the best path for those struggling to afford one?