Proper user onboarding is key to reducing churn and linking customer expectations to reality. Margaret Kelsey Tatkow of Appcues (via Churn Buster) dives into checklist-based customer onboarding and some examples of products using it to fight churn.
“I think a relationship is like a shark. It has to constantly move forward or it dies". Larry Levine talks through the business and sales impact of having retention issues.
In Other News: What is it like to constantly moderate the type of content that violates Facebook's standards?
This newsletter is curated by Alex Bakula-Davis for your reading and Success pleasure. If you have any content you'd like to submit, suggestions, or just want to talk Customer Success, drop me a line at firstname.lastname@example.org!
Alex Bakula-Davis · 301 Howard St. · San Francisco California (CA) 94105 · USA