There can often be a lot of criticism on Product from CS, but we may have some unfair perceptions of them. Joe Daniels of Receptive (via ChurnZero) clears some of the air on the relationship between the two.
It's an age-old question that has no right answer, but Phil O'Doherty of Keep | Grow gives us some parameters to think through before deciding who owns upsells.
In Other News: It's hard to look away from what was the burning wreck of the infamous Fyre Festival.
This newsletter is curated by Alex Bakula-Davis for your reading and Success pleasure. If you have any content you'd like to submit, suggestions, or just want to talk Customer Success, drop me a line at firstname.lastname@example.org!
Alex Bakula-Davis · 301 Howard St. · San Francisco California (CA) 94105 · USA