CS needs to be a revenue driver in SaaS. Though there's still a lot of division on how they should do that (ex. expansion quotas), the ability to grow customers is vital. Sophia Bernazzani of Hubspot teaches us more about expansion strategies aligned with improving customer retention that falls within CS's responsibilities.
“Why Does a CSM Exist at Our Company?”. Brett Andersen of Degreed gets philosophical as he answers what CSMs actually do.
In Other News: Got a plot of land you're looking to get some Airbnb dough from? Check out some sweet modular homes.
This newsletter is curated by Alex Bakula-Davis for your reading and Success pleasure. If you have any content you'd like to submit, suggestions, or just want to talk Customer Success, drop me a line at firstname.lastname@example.org!
Alex Bakula-Davis · 301 Howard St. · San Francisco California (CA) 94105 · USA