Does your business stand to benefit by adding a Chief Customer Officer to its C level? Tim ofRetently believes it's pretty likely and expands on the need for a CCO.
There's no set rule to how many customers to assign per CSM, however getting this ratio right for your business is vital. Dan Steinman of Gainsight provides some examples to help you dial in yours.
Alan Armstrong of Eigenworks recaps Gainsight’s Pulse Europe event and covers some of the industries new ideas for 2019.
In Other News: As always, Cards Against Humanity has won the recent Black Friday.
This newsletter is curated by Alex Bakula-Davis for your reading and Success pleasure. If you have any content you'd like to submit, suggestions, or just want to talk Customer Success, drop me a line at abakuladavis@gmail.com!
Alex Bakula-Davis · 301 Howard St. · San Francisco California (CA) 94105 · USA