Does your business stand to benefit by adding a Chief Customer Officer to its C level? Tim of Retently believes it's pretty likely and expands on the need for a CCO.

Coming into the new year, many teams are gearing up for the classic Sales Kickoff.  Burke Adler of ClientSuccess wants to make sure CS is represented.

There's no set rule to how many customers to assign per CSM, however getting this ratio right for your business is vital.  Dan Steinman of Gainsight provides some examples to help you dial in yours.

Alan Armstrong of Eigenworks recaps Gainsight’s Pulse Europe event and covers some of the industries new ideas for 2019.