The Customer Success Newsletter
The Customer Success Newsletter is a weekly curated collection of 4 helpful articles from around the world of Customer Success.
This week we see where pre-sales fits in the CS puzzle, check out upcoming conferences, align on best practices, and see what the heck CSMs actually do.
Ross Fulton of Valuize and Edward Czech of Mergeable team up to explore how pre-sales impacts the success of customers and why it is such an important component.
If you are looking to expand your CS horizon in 2019, Kelsey Glass of UserIQ has the top Success events for the upcoming year.

Does your company follow retention best practices?  Nilesh Surana of CustomerSuccessBox lays out the high level steps to ensure you've structured CS in a way to maximize renewals.

For those of you new to CS, you probably wonder; what does a CSM actually do all day?  Clare Night of Akkroo talks about the different areas a CSM focuses on to make sure customer's are being successful.

In Other News:  The future is here, and it comes in the form of actual driverless taxis.
This newsletter is curated by Alex Bakula-Davis for your reading and Success pleasure. If you have any content you'd like to submit, suggestions, or just want to talk Customer Success, drop me a line at!
Alex Bakula-Davis · 301 Howard St. · San Francisco California (CA) 94105 · USA
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