The Customer Success Newsletter
The Customer Success Newsletter is a weekly curated collection of 4 helpful articles from around the world of Customer Success.
This week we prepare for QBRs, learn about Business Outcome Management, bridge the Sales / CS divide, and reflect of CS' journey as a whole.
The QBR can be a huge tool in a CSMs arsenal.  Brian Warren of Strikedeck shares his tips for how to prep for a successful meeting.

David Duke of MetaCX believes Business Outcome Management is the missing Customer Success core competency. It's a bold statement and one that warrants further unpacking and discussion. 
Nils Vinje of Glide Consulting feels that much of the inefficiency between Sales and CS comes from a lack of internal clarity on the different roles. 
We get a look back and forward on Customer Success' journey, courtesty of Jerrard September of Cemplicity.

In Other News:  How do Amazon's own employees feel about their facial recognition tech and surveillance?
This newsletter is curated by Alex Bakula-Davis for your reading and Success pleasure. If you have any content you'd like to submit, suggestions, or just want to talk Customer Success, drop me a line at!
Alex Bakula-Davis · 301 Howard St. · San Francisco California (CA) 94105 · USA
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