The Customer Success Newsletter
The Customer Success Newsletter is a weekly curated collection of 4 helpful articles from around the world of Customer Success.
This week we make people happy by upselling(?), push to hire an ops role, get the secrets to CS, and raise customers from the dead.
Upselling is a dirty word to many people, but in reality it doesn’t need to be. Learn from Len Markiden of Groove on how to upsell so that you get happier and more loyal customers

While relatively new, CS Operations is one place you should be hiring NOW if you're team is more than a few CSMs.  Nichole Elizabeth DeMeré (via Wootric) walks through how Customer Success Operations provides tactical support to CSMs, ensuring that the right processes get optimized to improve their KPIs and their efficiency.

Erin Gouveia of Hive wants to let us in on a few secrets of Customer Success that can have a measurable impact on your business.

Dealing with unresponsive clients can be a struggle for Customer Success Managers.  Brooke Goodbary (via Natero) shares strategies CSMs can employ to bring their customers back into the fold.

In Other News:  Revenue is one thing, but what companies make the most profit per employee?
This newsletter is curated by Alex Bakula-Davis for your reading and Success pleasure. If you have any content you'd like to submit, suggestions, or just want to talk Customer Success, drop me a line at!
Alex Bakula-Davis · 301 Howard St. · San Francisco California (CA) 94105 · USA
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