While relatively new, CS Operations is one place you should be hiring NOW if you're team is more than a few CSMs. Nichole Elizabeth DeMeré (via Wootric) walks through how Customer Success Operations provides tactical support to CSMs, ensuring that the right processes get optimized to improve their KPIs and their efficiency.
This newsletter is curated by Alex Bakula-Davis for your reading and Success pleasure. If you have any content you'd like to submit, suggestions, or just want to talk Customer Success, drop me a line at firstname.lastname@example.org!
Alex Bakula-Davis · 301 Howard St. · San Francisco California (CA) 94105 · USA