The Customer Success Newsletter
The Customer Success Newsletter is a weekly curated collection of 4 helpful articles from around the world of Customer Success.
This week we get the state of CS from it's leaders, draw a parallel between World Cup and CSMs, segment our customers, and overload on metrics.
Coastal Cloud’s 2018 Customer Success Industry Report interviewed over 4 dozen CS leaders across a myriad of topics.  Jamey Jeff of Coastal Cloud brings us the highlights and a download of the full report.

The World Cup is now behind us. What happened onscreen sometimes reminds Mathilde Augustin of Amity of what we are doing in our daily lives as a customer success manager.

Your customers have different needs, and if you aren't tailoring your customer success strategy to those needs, you are trying to fit a round peg in a square hole.  Allison Pickens of Gainsight takes us through her strategy for customer segmentation.
Love metrics?  Andy Mura of Userlane gives us a braindump list of SaaS metrics for customer success and product managers. Learn how to collect and interpret the most important product and CX metrics.

In Other News:  How much money does Amazon lose each minute they are down?
This newsletter is curated by Alex Bakula-Davis for your reading and Success pleasure. If you have any content you'd like to submit, suggestions, or just want to talk Customer Success, drop me a line at!
Alex Bakula-Davis · 301 Howard St. · San Francisco California (CA) 94105 · USA
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