Coastal Cloud’s 2018 Customer Success Industry Report interviewed over 4 dozen CS leaders across a myriad of topics. Jamey Jeff of Coastal Cloud brings us the highlights and a download of the full report.
Your customers have different needs, and if you aren't tailoring your customer success strategy to those needs, you are trying to fit a round peg in a square hole. Allison Pickens of Gainsight takes us through her strategy for customer segmentation.
This newsletter is curated by Alex Bakula-Davis for your reading and Success pleasure. If you have any content you'd like to submit, suggestions, or just want to talk Customer Success, drop me a line at firstname.lastname@example.org!
Alex Bakula-Davis · 301 Howard St. · San Francisco California (CA) 94105 · USA