The Customer Success Newsletter
The Customer Success Newsletter is a weekly curated collection of 4 helpful articles from around the world of Customer Success.
This week we review our first 10 customer breakups, look at part two of pre-onboarding essentials, hear the challenges of being a VP, and build our careers in Success.
No one wants to churn customers, but when you are early on in CS, those first losses can provide a ton of helpful insight.  Clay Smith of Akita reviews common early churn reasons and potential solutions for each one.

Last week Sam Feil of ClientSuccess brought us Part 1 on his 3 essential pre-onboarding principles.  This week we look at Part 2.

It’s easy to see the appeal of pursuing a career in the field of Customer Success, however a lot goes into being a successful CSM.  Let's join Mathilde Augustin of Amity to find out what it takes.

Lauren Costella of Medrio (via The Success League) has never been one to shy away from a challenge, and she shares insight on some of the challenges she's tackled in the first year as a VP of CS.
In Other News:  How is Waymo building the brains of their self-driving cars?
This newsletter is curated by Alex Bakula-Davis for your reading and Success pleasure. If you have any content you'd like to submit, suggestions, or just want to talk Customer Success, drop me a line at!
Alex Bakula-Davis · 301 Howard St. · San Francisco California (CA) 94105 · USA
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