The Customer Success Newsletter
The Customer Success Newsletter is a weekly curated collection of 4 helpful articles from around the world of Customer Success.
This week we make the business case for CS, communicate to our best ability, avoid discounts, and learn about the newest trends
Your company may already have a CS department, but does it receive the investment it needs?  Nilesh Surana of CustomerSuccessBox lays out the business case for why a business should allocate resources to Success.

Amin Akbarpour of The Success League knows you should be spending the vast majority of your time communicating with your clients. Whether this is done via email, phone, social media, or in person, there’s a level of professionalism you should adhere to.

Though discounting mostly happens on the Sales side, Customer Success often deals with discount requests.  Steli Efti of has what to say when someone asks for a discount, and how to avoid lowering prices.

Userlane brings us a video interview of CS executives Allison Pickens, Dave Blake, and Nicolle Paradise discussing the trends they've seen thus far in 2018.
In Other News:  With most of it's sales in trucks and SUVs, Ford is going to phase out all but 2 cars in the US
This newsletter is curated by Alex Bakula-Davis for your reading and Success pleasure. If you have any content you'd like to submit, suggestions, or just want to talk Customer Success, drop me a line at!
Alex Bakula-Davis · 301 Howard St. · San Francisco California (CA) 94105 · USA
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