Your company may already have a CS department, but does it receive the investment it needs? Nilesh Surana of CustomerSuccessBox lays out the business case for why a business should allocate resources to Success.
Amin Akbarpour of The Success League knows you should be spending the vast majority of your time communicating with your clients. Whether this is done via email, phone, social media, or in person, there’s a level of professionalism you should adhere to.
Though discounting mostly happens on the Sales side, Customer Success often deals with discount requests. Steli Efti of Close.io has what to say when someone asks for a discount, and how to avoid lowering prices.
This newsletter is curated by Alex Bakula-Davis for your reading and Success pleasure. If you have any content you'd like to submit, suggestions, or just want to talk Customer Success, drop me a line at firstname.lastname@example.org!
Alex Bakula-Davis · 301 Howard St. · San Francisco California (CA) 94105 · USA