Arjun Devgan of Gainsight has watched the rise of Customer Success as a discipline. While he's seen success in many areas, he also feels it is flailing and failing in others. Has the hype about CS peaked?
Departmental alignment is often the root cause of friction between teams. One great way to improve the issue is by sharing common metrics. Erika Childers of UserIQ has 4 metrics Customer Success and Product Management teams can share to solidify their alignment.
This newsletter is curated by Alex Bakula-Davis for your reading and Success pleasure. If you have any content you'd like to submit, suggestions, or just want to talk Customer Success, drop me a line at firstname.lastname@example.org!
Alex Bakula-Davis · 301 Howard St. · San Francisco California (CA) 94105 · USA