The Customer Success Newsletter
The Customer Success Newsletter is a weekly curated collection of 4 helpful articles from around the world of Customer Success.
This week we dig into the identity of Customer Success, align with Product, learn how to effectively coach people, and get a little punny.
Arjun Devgan of Gainsight has watched the rise of Customer Success as a discipline. While he's seen success in many areas, he also feels it is flailing and failing in others. Has the hype about CS peaked? 

Departmental alignment is often the root cause of friction between teams.  One great way to improve the issue is by sharing common metrics.  Erika Childers of UserIQ has 4 metrics Customer Success and Product Management teams can share to solidify their alignment.

While sales focused, this article by Steve Benson of Openview gives a good framework for how to manage individual contributors to success with quality feedback. 

While we all love our jobs and work very hard, sometimes we need to take a mental break.  Cori Pearce of ChurnZero gives us punny jokes that only CS would get.

In Other News:  Can a color be worth a billion dollars?
This newsletter is curated by Alex Bakula-Davis for your reading and Success pleasure. If you have any content you'd like to submit, suggestions, or just want to talk Customer Success, drop me a line at!
Alex Bakula-Davis · 301 Howard St. · San Francisco California (CA) 94105 · USA
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