The Customer Success Newsletter
The Customer Success Newsletter is a weekly curated collection of 4 helpful articles from around the world of Customer Success.
This week we find out what investors think of CS, learn when to hire, account for growth, and focus retention on employees.
I think it's fair to say that most CS professionals would say that Customer Success is one of the most important departments in any SaaS company, but what do the people that fund those companies think?  Sumeru Chatterjee of Addepar recaps a recent meetup on the topic.
In the early days of a startup, it can feel like every employee is a customer success manager. But dedicating someone to that role is crucial. Brooke Goodbary (via OpenView) out why and how to bring on your first CS hire.

Jonathan Hsu of Social Capital helps us get nerdy on revenue growth with this breakdown on how to account for MRR.
Retention isn't just about customers.  Martin Ceisel of MindTouch gets us thinking about the cost of churning employees.
In Other News:  Like a good customer win?  Check out 16best's infographic on 23 of the best customer service stories from some of the world's biggest brands.
This newsletter is curated by Alex Bakula-Davis for your reading and Success pleasure. If you have any content you'd like to submit, suggestions, or just want to talk Customer Success, drop me a line at!
Alex Bakula-Davis · 301 Howard St. · San Francisco California (CA) 94105 · USA
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