I think it's fair to say that most CS professionals would say that Customer Success is one of the most important departments in any SaaS company, but what do the people that fund those companies think? Sumeru Chatterjee of Addepar recaps a recent meetup on the topic.
In the early days of a startup, it can feel like every employee is a customer success manager. But dedicating someone to that role is crucial. Brooke Goodbary (via OpenView) out why and how to bring on your first CS hire.
This newsletter is curated by Alex Bakula-Davis for your reading and Success pleasure. If you have any content you'd like to submit, suggestions, or just want to talk Customer Success, drop me a line at firstname.lastname@example.org!
Alex Bakula-Davis · 301 Howard St. · San Francisco California (CA) 94105 · USA