The Customer Success Newsletter
The Customer Success Newsletter is a weekly curated collection of 4 helpful articles from around the world of Customer Success.
This week we build processes, segment our customers, transfer knowledge from sales, and get expert insight from CS leaders
Being able to build out processes for your CS strategy is one of the most important factors to having impact as either an individual contributor, team manager, or CS leader.  Nils Vinje of Glide Consulting helps us bridge the gap between our big aspirations and our day to day approach.
Brooke Goodbary knows the relationship between Sales and Customer Success often comes to a head during the handoff of a recently acquired customer.  So what can be done to smooth this process?

Finding an easy way to segment your customer base is good for your sanity as a CSM and good for your customers.  Megan of Planhat has 5 ways you can start segmenting to organize your approach to customers.

Deborah Preston of 2Checkout has gathered insight from some of the top CS experts to provide new inspiration for our approach to Success strategy.

In Other News:  The always impressive Elon Musk just raised some extra capital for his Boring Company by selling....flamethrowers.
This newsletter is curated by Alex Bakula-Davis for your reading and Success pleasure. If you have any content you'd like to submit, suggestions, or just want to talk Customer Success, drop me a line at!
Alex Bakula-Davis · 301 Howard St. · San Francisco California (CA) 94105 · USA
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