The Customer Success Newsletter is a weekly curated collection of 4 helpful articles from around the world of Customer Success.

This week we examine why how people achieve their desired outcomes is important, get inside the difference between Success and Support, explore AI, and identify the types of touchpoints that can impact the customer journey.

In Other News:  It's hard not to hear about Bitcoin these days, but has most of the increases in price come from one person?

This newsletter is curated by Alex Bakula-Davis for your reading and Success pleasure. If you have any content you'd like to submit, suggestions, or just want to talk Customer Success, drop me a line!