How many customer support reps do you need? Getting this answer right can be the difference between a Learn how to staff your customer support team in this in-depth guide from Michael Redbord of Hubspot.
Sometimes the best ideas come from other people. Tyler Basu of Thinkific gives us a detailed overview of the top strategies that Gainsight, Moz, Intercom and other successful companies are using to increase customer success and satisfaction.
It's important for CS to understand the emotional journey a customer goes through following their purchase of your product, so you can tailor your engagement strategy to match. Dominique Levin of Winning By Design paints the similarities to any change management journey and also applicable to the adoption of new technology.
In Other News: Ever wonder what a board of directors does for a Fortune 500 company? Wonder no further.
This newsletter is curated byAlex Bakula-Davisfor your reading and Success pleasure. If you have any content you'd like to submit, suggestions, or just want to talk Customer Success, drop me a line!