The Customer Success Newsletter is a weekly curated collection of 4 helpful articles from around the world of Customer Success.

This week we find out what's missing from onboarding, calculate churn impact, make sure we end 2018 on a strong note, and event plan for next year.

In Other News:  Want to see a liquid sand hot tub?  Maybe not, but just in case check out what happens when a solid behaves like a fluid.

This newsletter is curated by Alex Bakula-Davis for your reading and Success pleasure. If you have any content you'd like to submit, suggestions, or just want to talk Customer Success, drop me a line!