Sales and Marketing were the first two growth engines of business, but now when customers have never had more options, Customer Success has become the third. Eva Klein of Hubspot talks about why this change has happened, and how Customer Success can contribute to the growth of your company.
One-on-one meetings can feel like an extra burden to a manager, however it can be one of the best management tools you can employ. Kristen Hayer of The Success League gives us an efficient approach to getting the most out of your weekly syncs.
Ryan Nichols via Entrepreneur thinks that we are very close to using voice computers such as Alexa to start our customer support interactions. He feels that it will fix what's broken about phone support without losing the most powerful communication tool ever invented -- the human voice.