The field of customer success is new and fast-moving, which means practitioners are always on the lookout for the latest best practices and resources. Patrick Woods of Keen IO spent a few days at the CS100 Summit and reports back with what is coming on the horizon.
Shots fired by Boaz Moar of OpenGov Inc on the established customer health score! But hear him out as he details how we need to augment the classic metric to get a deeper understanding of our customers and how it may be the next step for Customer Success.
In the multi-channel era, many other channels have emerged but email & chat support has been a favorite choice for customers. GizmoSupport covers some advantages of outsourcing these channels if you are leaning in that direction.