The Customer Success Newsletter is a weekly curated collection of 4 helpful articles from around the world of Customer Success.

This week we look to the future of CS, blow up health scores, gamify Success, and look at outsourcing Support.

In Other News:  Not surprisingly, CEO of Equifax, Richard Smith, has stepped down.

This newsletter is curated by Alex Bakula-Davis for your reading and Success pleasure. If you have any content you'd like to submit, suggestions, or just want to talk Customer Success, drop me a line!